Technical Support Engineer (Cybersecurity)

TL;DR

Technical Support Engineer (Cybersecurity): Serving as an L1 technical advisor for enterprise customers using AI-powered email and SaaS security solutions with an accent on threat investigations and API troubleshooting. Focus on resolving complex technical issues through log analysis and partnering with Engineering and Product teams to improve the platform.

Salary: $31.25 — $44.96 per hour

Company

hirify.global is a cybersecurity company that utilizes behavioral AI to protect enterprise customers from sophisticated email and SaaS-based attacks.

What you will do

• Serve as a trusted L1 technical advisor for Cloud Email Security, AI Security Agents, and SaaS Security solutions.
• Own and resolve inbound support tickets regarding configuration, APIs, behavioral false positives, and threat investigations.
• Provide root cause analysis and solution recommendations to maintain customer trust and platform confidence.
• Partner with Engineering teams to drive resolutions and create thorough post-mortem documentation.
• Support onboarding and customer engagement efforts in collaboration with Customer Success Managers.
• Maintain internal and external knowledge base documentation to improve self-service and reduce case volume.

Requirements

• 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology.
• Strong understanding of email security fundamentals and cloud ecosystems (Microsoft 365, Google Workspace, etc.).
• Experience troubleshooting APIs, integrations, and enterprise platform configurations.
• Ability to perform technical investigations using log analysis.
• Proficiency with Salesforce, Jira, and Confluence.
• Must be eligible to access controlled technology under U.S. export control laws (EAR).

Nice to have

• Experience leveraging AI-powered tools and GPT-based assistants to improve support workflows.

Culture & Benefits

• Comprehensive benefits package including equity and bonus/incentive compensation.
• Opportunity to work in a high-stakes environment with cutting-edge behavioral AI technology.
• Focus on continuous learning and operational excellence.
• Supportive environment emphasizing customer-centricity and cross-functional collaboration.