Claims Manager (Insurtech)

TL;DR

Claims Manager (Insurtech): Managing and investigating insurance claims for professional liability with an accent on data-driven decision making and cost-effective resolution. Focus on collaborating with engineering teams to refine AI-driven claims management systems and reducing legal costs.

Location: Remote (Must be based in the United States)

Salary: $120,000 – $160,000

Company

An insurtech platform utilizing an Agentic Insurance system and AI to proactively assess and manage professional liability risks for small businesses.

What you will do

• Conduct accurate and timely investigations into coverage, liability, and damages for assigned claims.
• Manage claims to ensure the most timely and cost-effective resolutions.
• Maintain productive working relationships with policyholders, brokers, carrier partners, and Risk Engineers.
• Direct and monitor assignments to experts and outside counsel, holding vendors accountable to service standards.
• Provide user-level feedback to Data and Engineering teams to improve claim handling processes and systems.
• Identify and escalate emerging claims trends across various industries and geographies.

Requirements

• Must be based in the United States.
• At least 5 years of professional experience, with 2+ years litigating or managing claims in EPL, Miscellaneous Professional, D&O, or E&O Liability.
• Bachelor’s degree required; JD or professional designations (RPLU, AIC, etc.) highly preferred.
• Must possess or be able to obtain required state claim adjuster licenses within 90 days of hire.
• Proficiency in Microsoft Office or Google Docs Editors suite within a paperless environment.
• Ability to travel approximately 10-15%.

Culture & Benefits

• Comprehensive health, dental, and vision insurance with up to 100% employer contribution.
• Participation in the employee stock option plan.
• 401(k) retirement plan and unlimited flexible vacation.
• Home office allowance ($300), monthly wellness stipend ($100), and a book stipend.
• Annual professional development reimbursement up to $500.
• Paid parental leave and "no working birthdays" policy.