Solutions Architect (EMEA)

TL;DR

Solutions Architect (EMEA): Building and scaling hirify.global’s technical customer success motion in the European market with an accent on pre-sales engineering, onboarding, and Tier 1 support. Focus on managing the full customer lifecycle, providing technical advisory for Apple device management, and establishing the regional SA function.

Location: Must be based in the EMEA region, with a preference for the United Kingdom. Work hours must be aligned to GMT/BST.

Company

hirify.global is a fast-growing SaaS company providing a platform for IT professionals to manage Apple devices at scale.

What you will do

• Lead technical pre-sales demos and manage prospect evaluations for the EMEA market.
• Own the end-to-end onboarding and implementation process for new regional accounts.
• Provide Tier 1 technical support and troubleshoot macOS, iPadOS, and iOS management issues.
• Develop custom automation solutions using Bash, Python, and REST APIs.
• Serve as a trusted technical advisor for strategic accounts and lead technical workshops.
• Collaborate with Product and Engineering teams to address EMEA-specific feature gaps and requirements.

Requirements

• 5–7 years of experience in Apple MDM, MSP environments, or technical consulting.
• Deep expertise in Apple platform protocols, ABM, ASM, APNS, DEP, and SSO integrations.
• Proficiency in scripting and automation (Bash, zShell, Python, REST APIs).
• Must be based in the EMEA region and available during GMT/BST business hours.
• Experience with customer success tooling such as Salesforce, ChurnZero, and Zendesk.
• Ability to travel once per quarter to the US and within EMEA for trade shows or customer visits.

Nice to have

• Familiarity with EU IT infrastructure norms and GDPR compliance considerations.

Culture & Benefits

• Opportunity to build the regional technical function from the ground up.
• High-impact role with full-lifecycle ownership of the customer journey.
• Collaborative environment guided by values of humility, hunger, and continuous learning.
• Professional development through exposure to complex MSP and mid-market IT environments.