General Manager (E-commerce)

TL;DR

General Manager (E-commerce): Leading end-to-end operational performance for a fast-growing regulated e-commerce business with an accent on KPI frameworks and continuous improvement. Focus on scaling operations, optimizing fulfillment workflows, and ensuring strict regulatory compliance in healthcare-adjacent operations.

Company

A fast-growing e-commerce business operating within a regulated pharmacy and healthcare-adjacent environment.

What you will do

• Own day-to-day operational performance across e-commerce fulfillment and regulated workflows.
• Design and implement operational KPI frameworks from the ground up to drive data-driven decision-making.
• Optimize existing processes to improve efficiency, scalability, and customer experience.
• Lead, develop, and coach operational managers to build a high-performance, collaborative culture.
• Partner with leadership on transformation initiatives and strategic scaling priorities.
• Ensure all operations adhere to strict regulatory and quality standards for pharmacy and healthcare delivery.

Requirements

• Proven experience in a General Manager, Operations Manager, or senior operational leadership role.
• Strong track record of owning KPIs and driving measurable operational improvements.
• Experience leading managers and multi-layered operational teams.
• Commercially minded with strong problem-solving ability.
• Ability to operate effectively in fast-paced, evolving scaling environments.

Nice to have

• Experience in e-commerce, retail, logistics, or fulfillment.
• Background in regulated industries, specifically pharmacy or healthcare.
• Exposure to operational turnaround or scaling environments.
• Experience introducing automation, systems improvement, or process redesign.