Senior AI Engineer (SaaS)

TL;DR

Senior AI Engineer (SaaS): Building and maintaining production-grade agentic systems and RAG pipelines for an embedded refund protection platform with an accent on multi-agent orchestration, tool-calling, and compliance-sensitive AI output. Focus on architecting scalable AI infrastructure on AWS, ensuring system reliability, and integrating LLMs into existing platform APIs.

Location: Fully remote (US-based)

Company

hirify.global is a SaaS platform providing embedded refund protection for insurance carriers, booking platforms, and ticketing systems.

What you will do

• Design and maintain production-grade agentic systems, including multi-agent orchestration and Human-in-the-Loop workflows.
• Develop MCP servers and tool integrations connecting AI agents to platform APIs.
• Orchestrate LLMs and manage prompt strategies to ensure compliant, pre-approved refund solutions.
• Build and maintain RAG pipelines grounded in product data to prevent hallucinations.
• Implement guardrails to enforce compliance and safety across all AI-generated offers.
• Build evaluation frameworks to monitor and improve agent performance and reliability.

Requirements

• Must be based in the US
• 5+ years of professional software engineering experience, with 2+ years in production AI/LLM development.
• Strong Python proficiency and deep backend engineering experience (e.g., Django).
• Hands-on experience with agentic frameworks like LangGraph, LangChain, or AWS Bedrock Agents.
• Experience integrating LLM APIs into production applications and building RAG pipelines.
• Strong communication skills for explaining complex AI system designs to stakeholders.

Nice to have

• Background in compliance-sensitive industries like insurance, fintech, or legal.
• Experience operating high-volume LLM systems with attention to latency and cost.
• Familiarity with AWS Bedrock or similar managed AI platforms.
• Experience with model fine-tuning or customization.

Culture & Benefits

• Fully remote working environment.
• Competitive salary and equity opportunities.
• Unlimited paid time-off.
• Comprehensive medical, dental, and vision benefits.
• 401k matching program.
• Annual bonus program and event ticket allowance.