Desktop Solutions Analyst

TL;DR

Desktop Solutions Analyst (IT Support): Providing foundational technical support for the digital office with an accent on hardware setups, access management, and AV maintenance. Focus on delivering human-centric, jargon-free assistance to improve employee productivity and resolving common technical issues through established guides.

Location: Must be based in Mahon, Cork, Ireland (On-site role)

Company

hirify.global is a global leader in products that help people connect through digital experiences, fostering a culture of collaboration and inclusivity.

What you will do

• Act as the primary point of contact for employees, resolving technical issues using standard operating procedures.
• Provide support for hardware setups, identity verification, and access requests.
• Assist colleagues with productivity applications and collaboration tools like Slack, Zoom, and Google Workspace.
• Maintain AV and meeting room technologies to ensure seamless collaboration spaces.
• Document ticket notes accurately to facilitate knowledge sharing and escalation to senior experts.
• Translate technical instructions into simple, user-friendly guidance for non-technical staff.

Requirements

• Must be based in or able to work on-site in Mahon, Cork, Ireland.
• Natural desire to help people and commitment to providing a supportive user experience.
• Basic understanding of computers, software, and digital workplace tools.
• Clear and patient communication skills with the ability to follow technical documentation.
• Ability to prioritize tasks based on impact to employee productivity.
• Eagerness to learn and grow technical skills within a supportive team environment.

Nice to have

• Previous experience in customer-facing roles such as retail or hospitality.
• Familiarity with Google Workspace, Slack, or Zoom.
• Interest in building a career in digital workplace services.

Culture & Benefits

• Inclusive and authentic work environment that values diversity.
• Commitment to employee wellbeing, including physical, financial, and social support.
• Opportunities for mentorship and professional growth within the Employee Technology team.
• Flexible and collaborative culture focused on productivity over bureaucracy.