Senior Support Engineer

TL;DR

Senior Support Engineer (System Engineering): Provide expert technical support and troubleshooting for hirify.global's API platform, focusing on monitoring, incident response, and automation to ensure reliability for strategic enterprise customers. Focus on designing operational processes, real-time incident coordination, and leveraging AI to scale support operations.

Location: Dublin, Ireland with hybrid work model (3 days onsite per week) and relocation assistance

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity by pushing AI capabilities and deploying safe AI products.

What you will do

• Serve as a top technical expert and last line of defense for troubleshooting hirify.global's API platform.
• Design and run operational monitoring and alerting workflows to detect customer-impacting issues in real time.
• Collaborate with engineering teams to ensure operational readiness for new features and strategic customer needs.
• Lead incident response processes including coordination, root cause analysis, and follow-ups.
• Analyze operational metrics and recommend improvements to monitoring and support workflows.
• Provide support coverage during holidays and weekends as needed.

Requirements

• Location: Must be based in or willing to relocate to Dublin, Ireland
• Bachelor’s degree in Computer Science or related field with strong software engineering foundation.
• 5+ years experience in technical operations roles such as SRE/NOC with complex troubleshooting skills.
• Deep knowledge of monitoring, alerting, observability, and incident management best practices.
• Proficiency in scripting or software engineering (e.g., Python) for automation.
• Strong understanding of cloud infrastructure and distributed systems fundamentals.
• Excellent cross-functional communication skills for technical and non-technical stakeholders.

Culture & Benefits

• Medical, dental, and vision insurance for employees and families.
• Mental health and wellness support.
• PRSA plan with 6% employer matching.
• Unlimited time off policy.
• Annual learning and development stipend ($1,500 USD equivalent).