Customer Service Technician

TL;DR

Customer Service Technician: Performing installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks with an accent on physical infrastructure repair and customer-facing service. Focus on maintaining outside plant facilities, climbing poles, and ensuring reliable connectivity in assigned geographic service areas.

Location: Must be based in Lima, OH

Company

hirify.global is a broadband provider focused on upgrading copper to fiber optic technologies to deliver reliable internet service to underserved rural markets.

What you will do

• Install, maintain, and troubleshoot high-speed internet, video, and voice networks.
• Perform maintenance and repair on outside plant facilities.
• Climb poles, dig to bury cables, and work in utility access holes or vaults.
• Observe all safety rules and regulations during field operations.
• Support sales and marketing activities through customer-facing interactions.
• Assist other technical personnel with field duties as requested.

Requirements

• High School diploma or equivalent required.
• Valid driver’s license and satisfactory driving record required.
• Ability to handle 28-foot extension ladders and heavy utility covers.
• Ability to work in confined spaces, aloft, and in all weather conditions.
• Ability to work varying shifts, including mandatory overtime, weekends, and holidays.
• Basic computer skills including MS Office applications.

Nice to have

• Prior experience as a customer-facing telecom operations technician.
• Basic electricity training or certification.
• ADSL installation and repair experience.
• A+ or Net+ certification.

Culture & Benefits

• Comprehensive medical, dental, vision, and life insurance.
• 401K plan with company match.
• Employee assistance program and voluntary benefits.
• Commitment to inclusion and diversity in the workplace.
• Opportunity to work with a team building a world-class fiber network.