Datacenter L2 IT Technician (AI)

TL;DR

Datacenter L2 IT Technician (AI): Troubleshooting and resolving complex hardware issues within a cloud infrastructure environment with an accent on server diagnostics, hardware problem management, and operational efficiency. Focus on maintaining high availability for AI-focused compute resources, collaborating with L3 teams, and optimizing support processes.

Location: Must be authorized to work in the United Kingdom

Company

hirify.global is a full-stack AI cloud platform provider building infrastructure for the global AI economy, listed on Nasdaq and headquartered in Amsterdam.

What you will do

• Resolve challenging hardware-related issues with servers through in-depth troubleshooting.
• Manage hardware problems, develop workarounds, and implement long-term solutions.
• Handle L1/L2 support tasks via the ticketing system.
• Collaborate with L3 technicians to improve SLAs through complex diagnostics.
• Update and maintain technical documentation and training materials for the IT hardware team.
• Perform basic network troubleshooting and support tasks.

Requirements

• Must be authorized to work in the United Kingdom
• Advanced knowledge of IT hardware and practical troubleshooting experience.
• Strong proficiency in Unix/Linux operating systems and command line.
• Experience with datacenter environments and server equipment.
• High proficiency in spoken and written English
• Experience with equipment monitoring and data analysis.

Nice to have

• Advanced knowledge of network equipment and troubleshooting.
• Driving license type B.

Culture & Benefits

• Competitive compensation package.
• Opportunities for career growth and professional learning.
• Collaborative, innovative, and international work environment.
• Impactful work on cutting-edge AI infrastructure projects.
• Emphasis on trust, ownership, and constant growth.