Junior Customer Success Specialist (CPG)

TL;DR

Junior Customer Success Specialist (CPG): Driving customer ROI and business growth through strategic insights and analytics with an accent on client relationship management and data-driven recommendations. Focus on delivering impactful business reviews, onboarding clients, and identifying growth opportunities using NIQ tools.

Location: Kyiv, Ukraine

Company

The world’s leading consumer intelligence company, delivering comprehensive understanding of consumer buying behavior and growth pathways.

What you will do

• Serve as the primary relationship owner for clients, leading regular Business Reviews and managing Net Promoter Score (NPS).
• Educate customers on digital solution features and functionalities tailored to their specific business needs.
• Deliver insightful presentations and actionable recommendations to drive business outcomes and renewal rates.
• Develop fact-based analyses to solve complex business questions for C-suite level engagement.
• Identify and convert growth opportunities and generate new sales leads.
• Collaborate with internal product and operations teams to improve the overall client experience.

Requirements

• Must be based in Kyiv, Ukraine.
• 2–5 years of experience in the CPG industry, market research, or category management.
• Prior experience with NIQ or similar analytics solutions.
• Proficiency in Microsoft Excel and PowerPoint with strong numerical skills.
• Bachelor's degree (Honour’s degree is a plus).
• English: Upper Intermediate (B2) and Ukrainian language proficiency required.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program (EAP).