Middle Customer Support Engineer (ERP)

TL;DR

Middle Customer Support Engineer (ERP): Implementing and supporting software products for the FMCG industry with an accent on SQL database management and incident resolution. Focus on configuring systems, training users, and ensuring high-quality technical support for enterprise clients.

Location: Must be based in Ukraine (Remote/Office)

Company

A product company focused on leading the digital revolution in the FMCG industry by delivering efficient software solutions for global businesses.

What you will do

• Implement software products, including installation, configuration, and user training.
• Manage MS SQL databases and data dashboards.
• Provide technical support and resolve system or data exchange errors.
• Research and provision solutions for complex customer issues.
• Consult customers on software configuration and manage requests in the support system.
• Participate in internal and external project work, including software upgrades and testing.

Requirements

• Fluent Ukrainian and B2+ English required for client communication.
• Experience in implementation and support processes or technical support for CRM/ERP systems.
• Strong knowledge of SQL and database management.
• Excellent verbal and written communication skills.
• Ability to work with technical documentation and multitask effectively.
• Must be based in Ukraine.

Nice to have

• Knowledge of the FMCG market.
• Basic knowledge of C#.
• Ability to read technical specifications.

Culture & Benefits

• Opportunity to work with global FMCG leaders like PepsiCo, Unilever, and Henkel.
• Focus on business expertise and professional growth.
• Collaborative team environment with a focus on continuous learning.
• Flexible work arrangements with remote and office options.