CX Specialist (French & English)

TL;DR

CX Specialist (Customer Experience): Providing efficient and friendly customer care for users and partners of a food waste marketplace with an accent on bilingual communication in French and English. Focus on resolving inquiries via email, chat, and phone, and optimizing processes to encourage sustainable behavior.

Location: 100% remote within Portugal

Company

hirify.global is a certified B Corp operating the world's largest marketplace for surplus food to fight food waste globally.

What you will do

• Act as the primary point of contact for users and partners via email, chat, and phone.
• Manage and respond to inquiries across social media platforms, including Facebook and App/Play Stores.
• Handle priority situations and proactively reach out to users and stores when necessary.
• Implement processes to inspire and empower customers and partners to adopt sustainable lifestyles.
• Communicate customer needs and motivations to internal local and global teams.
• Provide high-quality support in both French and English.

Requirements

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in French and English.
• Experience working with CRMs such as Zendesk, Salesforce, Hubspot, or SAP.
• Must be based in Portugal.
• Strong communication skills and a detail-oriented approach to repetitive tasks.

Nice to have

• Previous experience working in a marketplace, large platform, or the Food Industry.

Culture & Benefits

• Fully remote work flexibility from anywhere in Portugal.
• Health insurance and pension plans.
• Extra parental leave and additional days off for significant life events.
• Paid volunteer time through the Shareback programme.
• Inclusive culture with various Employee Resource Groups and monthly free Surprise Bags.

Hiring process

• 30-minute introductory video interview with the Talent Acquisition team.
• 90-minute final panel interview including a live customer support simulation and Q&A.