14 часов назад
Associate Technical Support Representative 1 (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Technical Support Representative 1 (Fintech): Providing technical support for POS products via phone, email, and chat with an accent on resolving merchant issues and maintaining accurate records. Focus on troubleshooting dial-up card swipe terminals and following standardized processing methods to resolve client inquiries.
Location: Quezon City, Philippines (Onsite)
Company
is a leading provider of payment technology and software solutions for merchants and consumers.
What you will do
- Respond to technical customer service requests via telephone, email, chat, or SMS.
- Resolve merchant technical issues related to point of service (POS) products, including dial-up card swipe terminals.
- Utilize various databases to identify the best processing methods and explain solutions to clients.
- Maintain accurate and complete records of all inquiries and problems handled.
- Apply established documentation and processes to achieve quality and productivity goals.
Requirements
- High School Diploma or equivalent.
- Basic computer skills.
- Ability to develop basic payments industry knowledge.
- Basic ability to research issues and resolve customer inquiries.
- Must be based in Quezon City, Philippines.
Nice to have
- Minimum 2 years of relevant experience.
- Previous experience in customer service.
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