Business Development Manager (E-commerce)

TL;DR

Business Development Manager (E-commerce): Driving customer acquisition and growth within the DACH region for a B2B diamond and gemstone marketplace with an accent on strategic partnership building and customer lifecycle management. Focus on onboarding high-potential prospects, optimizing GMV and retention metrics, and collaborating with cross-functional teams to scale the platform.

Location: Remote in Europe (European timezone) or UK

Company

A global B2B diamond and gemstone marketplace connecting jewellery retailers with high-quality suppliers worldwide to democratize access to inventory.

What you will do

• Engage high-potential prospects in the DACH region and transition leads into active buyers.
• Serve as a strategic advisor to clients to drive ROI and long-term loyalty.
• Execute up-selling and cross-selling initiatives to deepen client engagement and business growth.
• Collaborate with SDR, TAM, and CS teams to ensure a seamless customer journey and flawless handoffs.
• Analyze key metrics such as GMV, ARPU, and LTV to refine sales strategies and optimize performance.
• Provide customer feedback to product teams to drive marketplace innovation.

Requirements

• Native or professional proficiency in German and English.
• Must be based in Europe or the UK.
• 4+ years of experience in a B2B customer-facing role with a proven track record of exceeding targets.
• Proven experience selling specifically within the DACH region.
• Bachelor’s degree in Business, Marketing, or a related field.
• Proficiency in CRM software, preferably Salesforce.

Nice to have

• Experience in B2B marketplaces, tech industry, or luxury goods market.
• Strong data analytics skills used to drive business decisions.
• Advanced knowledge of sales methodologies and customer lifecycle management.
• Proficiency in additional European languages such as French, Italian, Spanish, or Dutch.

Culture & Benefits

• Dynamic, low-hierarchy environment within a rapidly growing company.
• Flexible working hours and full remote work setup.
• Unlimited holiday allowance.
• Significant opportunities for professional growth, learning, and impact.