Senior Technical Account Manager

TL;DR

Senior Technical Account Manager: Serving as the primary technical advisor for strategic enterprise customers, driving successful implementations and integrations with an accent on API/system architecture troubleshooting, risk assessment, and product adoption. Focus on bridging customers and internal teams to resolve complex technical issues, run service reviews/QBRs, and support account growth through root-cause analysis and optimization recommendations.

Location: United States

Company

hirify.global provides identity verification solutions that help customers authenticate users online while reducing fraud and safeguarding privacy.

What you will do

• Act as the primary technical point of contact for strategic customer accounts.
• Lead customer implementations, integrations, configurations, and technical onboarding.
• Assess implementation health, identify risks, and recommend optimization strategies.
• Troubleshoot complex technical issues and coordinate cross-functional resolution.
• Run service reviews, technical presentations, and Quarterly Business Reviews (QBRs).
• Perform root cause analysis, communicate findings to technical and business stakeholders, and drive product adoption and account expansion opportunities.

Requirements

• 5+ years of experience in customer-facing technical roles supporting enterprise software solutions.
• Experience as a Technical Account Manager, Solutions Engineer, Solutions Architect, Technical Consultant, Engagement Manager, Technical Lead, or similar customer-facing technical role.
• Strong understanding of enterprise software applications, integrations, APIs, and system architectures.
• Hands-on experience with SQL, REST APIs, JSON, and troubleshooting complex technical environments.
• Working knowledge of client-side web technologies (HTML, JavaScript, CSS) and enterprise networking concepts (TCP/IP, VPN, SFTP, proxies, firewalls).
• Strong communication and presentation skills for both technical and executive stakeholders.

Nice to have

• Experience with identity verification (IDV), biometrics, fraud prevention, authentication, or adjacent technologies.
• Knowledge of information security concepts and highly regulated industries.
• Familiarity with data privacy and regulatory frameworks such as GDPR, CCPA, or BIPA.
• Experience with tools like Jira, Notion, Salesforce, or Tableau.
• Familiarity with tools such as Postman, Grafana, Docker, Kubernetes, Git/GitHub, or Snowflake.
• Additional languages such as Spanish, French, or Portuguese.

Culture & Benefits

• Flexible working hours and workplace.
• Open vacation policy.
• High-performance environment with freedom and responsibility.
• Continuous feedback and opportunities for promotions and development.
• Equal opportunity employer with a diverse, global team.

Hiring process

• Interviews to evaluate technical account management experience and ability to handle complex customer implementations.
• Discussions to assess communication skills and cross-functional collaboration.