Customer Success Manager (Logistics/AI)

TL;DR

Customer Success Manager (Logistics/AI): Managing the full customer lifecycle from pilot kickoff through implementation and renewal for an AI-driven freight marketplace with an accent on building the CS foundation from 0-to-1. Focus on program managing high-stakes pilots, collaborating with engineering on technical integrations, and designing scalable engagement cadences.

Location: On-site in San Francisco (SOMA)

Company

hirify.global is building voice agents to transform the freight booking process into a modern, intelligent marketplace by replacing manual phone calls and emails.

What you will do

• Manage the full customer lifecycle, acting as the primary owner from pilot kickoff through implementation, adoption, and renewal.
• Program manage high-stakes pilots and implementations to ensure timelines are met and immediate value is realized.
• Collaborate with Engineering to scope and deliver individual customer integration requirements.
• Build the CS foundation (0-to-1) by creating documentation, operating procedures, and engagement cadences.
• Drive ongoing customer education on the platform's voice agents and features.

Requirements

• Professional experience in B2B customer success, account management, sales engineering, or implementation.
• Experience working in an entrepreneurial environment.
• Technical aptitude for complex requirements gathering, configurations, and collaborating with engineers.
• Must be able to work on-site in San Francisco.

Culture & Benefits

• Top-tier cash and equity compensation.
• Competitive medical, dental, and vision benefits.
• Fully covered lunches and dinners.
• Opportunity to learn quickly and grow fast in a high-agency, small team.

Hiring process

• Intro call to discuss previous work, goals, and motivations.
• Interview with a team member regarding customer success and collaboration.
• Case study or presentation on approaching customer challenges.
• Reference checks.