Customer Support Representative (iGaming)

TL;DR

Customer Support Representative (iGaming): Managing and resolving customer inquiries for an international online gaming platform with an accent on delivering premium service to the Spanish-speaking market. Focus on troubleshooting complex issues, collaborating with internal teams to improve workflows, and maintaining high-quality standards in a fast-paced digital environment.

Location: Remote (Global)

Company

hirify.global is a recruitment partner for Call Power, an international online gaming company specializing in sports betting and casino services with a strong focus on the Latin American market.

What you will do

• Manage and resolve customer inquiries via live chat and ticketing systems.
• Deliver premium support experiences tailored to Spanish-speaking players.
• Act as a bridge between customer feedback and technical solutions.
• Research and troubleshoot complex issues to provide definitive resolutions.
• Collaborate with internal teams to identify service trends and improve workflows.
• Document cases and assist global colleagues using bilingual communication.

Requirements

• Spanish: C2 (Native or near-native) proficiency required.
• English: B1 (Intermediate) proficiency required for internal communication.
• Ability to clarify ambiguous customer requests and maintain empathy.
• Strong organizational skills and ability to prioritize tasks under pressure.
• Proven teamwork abilities and proactive communication style.
• Familiarity with digital support tools like Live Chat and Email.

Culture & Benefits

• Global medical coverage and health & wellness focus.
• Compensation programs for gym, dental, and psychological services.
• Performance-driven rewards and professional growth opportunities.
• Dynamic and fast-paced international work environment.