Project Coordinator (UX Research)

TL;DR

Project Coordinator (UX Research): Coordinating participant recruitment and managing research project requests through a specialized platform with an accent on high-volume ticket management and customer communication. Focus on ensuring timely project launches, optimizing recruitment workflows, and maintaining high SLAs via Zendesk.

Location: Remote - British Columbia, Canada

Company

hirify.global is a leader in human insight, providing AI-powered analysis and participant networks to help organizations build better customer experiences.

What you will do

• Review and QA customer-submitted research requests to ensure recruitment readiness.
• Launch and coordinate participant recruitment via the User Interviews platform.
• Manage a high volume of active recruitment requests (20–50+ daily) and monitor progress.
• Communicate project updates, timelines, and recommendations to customers through Zendesk email and live chat.
• Collaborate with cross-functional teams to resolve issues and ensure smooth project execution.
• Identify opportunities to improve internal workflows and customer experience.

Requirements

• 1+ year of experience in a customer-facing or operations role (e.g., support, service delivery, project coordination).
• Availability to work Monday–Friday, 12:00 PM–9:00 PM ET / 9:00 AM–6:00 PM PT.
• Experience using Zendesk or similar ticketing platforms to manage high-volume requests.
• Proven ability to handle 20–50+ tickets per day across multiple channels.
• Strong written and verbal communication skills to build trust with customers.
• Must be based in British Columbia, Canada.

Nice to have

• Bachelor’s degree.
• Experience working in a startup or high-growth environment.
• Live chat support experience.

Culture & Benefits

• Inclusive and accessible candidate experience with a commitment to diversity.
• Passionate team environment focused on transforming customer understanding.
• Equal Opportunity Employer participant in the U.S. Federal E-Verify program.

Hiring process

• Initial meeting with a Recruiter.
• Interview with the Hiring Manager.
• Panel Interview.
• Final Interview and Offer stage.