Bilingual Customer Service Analyst (Healthcare)

TL;DR

Bilingual Customer Service Analyst (Healthcare): Managing the authorization and reimbursement of health benefits for federal programs with an accent on processing medical requests and resolving provider issues. Focus on ensuring accurate data collection, coordinating with medical consultants, and maintaining high service standards.

Location: Remote (Canada). Must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status to obtain required security clearance.

Salary: 46,292 - 52,078 CAD

Company

National health solutions partner improving the wellbeing of Canadians through insurance, primary care, and emergency medical services.

What you will do

• Handle incoming health-related calls, faxes, and web requests from healthcare professionals.
• Analyze and process authorization requests based on established criteria.
• Liaise directly with medical consultants and healthcare providers to clarify requests.
• Resolve issues related to health care benefits and program eligibility.
• Maintain high standards of customer service and meticulous attention to detail.

Requirements

• Fluency in English and French (written and verbal).
• Reliability Status Clearance (Enhanced Level B), including fingerprinting and criminal record checks.
• Post-secondary diploma or degree, or relevant experience in customer service or office administration.
• Strong technical aptitude to navigate multiple software applications simultaneously.
• Ability to work accurately under time constraints and pressure.

Culture & Benefits

• 100% employer-paid health and dental plan effective from day one.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual Incentive Bonus and a gifted week of vacation in the first year.
• Extensive virtual paid training program and career development opportunities.
• Emphasis on work-life balance with a personal wellness account and fitness center discounts.