Bilingual Customer Service Agent

TL;DR

Bilingual Customer Service Agent (Fintech/Legaltech): Providing technical support and query resolution for financial software products with an accent on bilingual communication and client relationship management. Focus on handling inbound/outbound inquiries, resolving escalations, and maintaining system records in a fast-paced environment.

Location: Must be based in Canada (Remote)

Salary: $48,410

Company

hirify.global is a global leader in legal technology providing integrated solutions for practice management, data insights, and client onboarding.

What you will do

• Assist clients with profile management, system walkthroughs, and payment inquiries.
• Handle inbound and outbound telephone calls, emails, and faxes.
• Record and track all customer queries in internal IT systems.
• Provide technical support for Unity Lender Centre, Tax Pay, and Bill Pay services.
• Collaborate with other departments to ensure query resolution within strict SLAs.
• Take ownership of client escalations and provide proactive query management.

Requirements

• Bilingual in English and French required
• Previous experience in a customer service or clerical role.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fast-paced environment.
• Must be able to work shifts on a monthly rotating schedule.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Healthcare and pension contributions.
• Wellness programs and company discounts.
• Paid days off for volunteering or moving house.
• Internal and external training opportunities for professional growth.

Hiring process

• Call with the Talent team.
• Technical interview.