Service Desk Analyst (Medtech)

TL;DR

Service Desk Analyst (Medtech): Providing first-level technical support for healthcare clinical systems with an accent on troubleshooting Windows environments, IT service management, and clinical workflows. Focus on resolving user incidents, maintaining knowledge base documentation, and ensuring system performance for healthcare providers.

Location: Must be based in or able to commute to East Meadow, NY (Hybrid)

Salary: $50,000 – $73,000

Company

A global healthcare technology provider dedicated to empowering providers through innovative digital health solutions.

What you will do

• Act as the primary point of contact for IT Clinical Service Desk inquiries via phone, chat, and email.
• Provide first-line technical support and resolve system or application issues for clinical staff.
• Monitor system performance and manage service requests to ensure proactive issue resolution.
• Maintain and update the Service Desk Knowledge Base to support team and client needs.
• Collaborate with clinical staff to address product-specific issues within healthcare business contexts.
• Handle critical-level cases independently while maintaining high service standards.

Requirements

• 2-4 years of relevant IT support experience.
• Proficiency in Microsoft Windows, Office, and ITSM software (e.g., KACE or SNOW).
• Familiarity with Active Directory, VPN clients, and basic Windows Server/Exchange.
• Understanding of healthcare workflows in ambulatory and acute care settings.
• Strong analytical and troubleshooting skills for software support.
• Must be able to work in a hybrid office environment in East Meadow, NY.

Nice to have

• Bachelor’s Degree.
• Knowledge of Altera Solutions (Sunrise Clinical Manager, Radiology, Enterprise Scheduling).
• Familiarity with A+ and N+ terminology.

Culture & Benefits

• Competitive compensation and benefits package.
• Opportunity to work in a fast-paced, dynamic healthcare technology environment.
• Exposure to critical clinical systems and healthcare innovation.
• Professional development through knowledge sharing and team collaboration.