Associate, Resuscitation Support Centre (Healthcare)

TL;DR

Associate, Resuscitation Support Centre (Healthcare/Support): Providing national-level customer and technical support for resuscitation education programs with an accent on account administration, data integrity, and portal operations. Focus on resolving complex inquiries, managing CRM/LMS systems, and ensuring the quality of certification records.

Location: Remote (Must be based in Canada)

Salary: $45,000 – $50,000

Company

hirify.global is a national organization dedicated to promoting health and saving lives by setting resuscitation care standards in Canada.

What you will do

• Act as the first point of contact for students, instructors, and partners, triaging and resolving inquiries with professionalism and empathy.
• Manage account administration, including name/email changes, duplicate merges, and payment corrections.
• Perform mid-level technical troubleshooting for the user portal and online courses using Docebo and Salesforce.
• Conduct audits of course records and instructor activities to ensure data integrity and adherence to standards.
• Collaborate with Operations and Product teams to report bugs and support user acceptance testing (UAT) for feature updates.
• Utilize AI tools to tailor professional email responses and optimize communication.

Requirements

• Diploma or certificate from a post-secondary institution in Healthcare, Medical Terminology, or Administration.
• 2-3 years of experience in customer service, call center, or administrative roles in fast-paced environments.
• Proficiency in CRM/LMS tools (Salesforce, Docebo) and technical troubleshooting.
• Must be currently residing in Canada and legally entitled to work in Canada.
• Strong critical thinking, conflict resolution, and professional communication skills.

Nice to have

• French/English bilingualism.

Culture & Benefits

• Health, medical, dental, and vision benefits.
• Paid wellness days and personal days.
• Flexible remote working arrangements.
• Reimbursement for mobile phones and home office setup.