Product Analyst (SaaS)

TL;DR

Product Analyst (SaaS): Driving product-level data insights and instrumentation strategy for a customer service platform with an accent on Mixpanel ownership, A/B testing, and cross-functional collaboration. Focus on translating complex product data into actionable narratives that directly influence the product roadmap and feature development.

Location: Must be based in the United States or Canada

Salary: $125,000 – $130,000

Company

hirify.global builds software for relationship businesses, helping over 10,000 companies provide outstanding customer service.

What you will do

• Partner with PMs, designers, and engineering leads to scope analytical questions and deliver actionable findings.
• Own the end-to-end Mixpanel instance, including instrumentation strategy, event taxonomy, and reporting.
• Analyze customer behavior, activation patterns, and retention drivers to inform product narratives.
• Build and maintain the product analytics layer using Hex, dashboards, and notebooks.
• Design and rigorously analyze A/B experiments, defining success metrics and guardrails.
• Collaborate with the Data Platform team to ensure product event data is modeled correctly in dbt.

Requirements

• 3–5 years of experience in a product analyst or product data scientist role at a SaaS company.
• Strong SQL proficiency for complex queries against event tables and dimensional models.
• Hands-on experience with Mixpanel instrumentation and event taxonomy.
• Proven experience designing and analyzing A/B experiments.
• Excellent written and verbal communication skills for storytelling with data.
• Must be authorized to work in the U.S. or Canada (no visa sponsorship).

Nice to have

• Experience with Hex, BigQuery, or dbt.
• Background in B2B SaaS or product-led growth (PLG) analytics.
• Familiarity with feature flagging tools like LaunchDarkly.
• Proficiency in Python for ad-hoc analysis.

Culture & Benefits

• Fully remote culture with a focus on ownership and craft.
• Top-tier health insurance for U.S. and Canadian employees.
• Flexible time off and 12 weeks of fully paid parental leave.
• Home office and co-working stipends.
• Annual professional development stipend of $1,800.