Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Leading a portfolio of strategic accounts to drive value realization and adoption of AI-powered experience orchestration platforms with an accent on cross-functional collaboration and enterprise relationship management. Focus on executing customer success plans, conducting Quarterly Business Reviews, and translating complex technical AI concepts into tangible business value.

Location: Alberta, Canada (Flexible work schedules and work-from-home opportunities)

Salary: $104,000 - $183,000

Company

hirify.global empowers more than 8,000 organizations worldwide to create the best customer and employee experiences through an AI-powered experience orchestration platform.

What you will do

• Lead a portfolio of strategic enterprise accounts as the primary point of contact and trusted advisor.
• Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.
• Drive regular Quarterly Business Reviews (QBRs) to showcase value delivery and growth opportunities.
• Develop and execute customer success plans aligned with clients' business objectives.
• Monitor customer health metrics and drive adoption of AI-powered solutions.
• Translate complex technical concepts into clear business value for stakeholders.

Requirements

• 6+ years of Customer Success Management experience.
• Bachelor’s degree in business management or a related field.
• Proven track record of managing enterprise customer relationships.
• Proficiency with CRM systems and customer success platforms.
• Must be based in Alberta, Canada.
• Excellent communication skills for executive-level presentations.

Culture & Benefits

• Medical, Dental, and Vision Insurance with Telehealth coverage.
• 401(k) matching program and flexible work schedules.
• Open Time Off in addition to 10 paid holidays.
• Development, mentorship, and career growth opportunities.
• Adoption assistance and fertility treatments.
• A flexible-first culture within a global team of nearly 7,000 employees.

Hiring process

• Application review by the Talent Acquisition and hiring teams.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (typically no more than five interviews).