Customer Success Manager (Igaming)

TL;DR

Customer Success Manager (Igaming): Orchestrating strategic partnerships and driving product adoption for hirify.global ADVANTAGE customers with an accent on retention and technical best practices. Focus on developing success plans, monitoring KPIs, and acting as a cross-functional liaison to maximize customer investment value.

Location: Based in Vancouver, Canada

Company

hirify.global is a global leader in the gaming and casino industry.

What you will do

• Manage overall client relationships to drive software adoption and ensure retention.
• Develop customer success plans and monitor critical performance indicators (KPIs).
• Establish a regular cadence of executive dashboards and program status reviews with clients.
• Identify and develop upsell and cross-sell opportunities for products and services.
• Act as a primary liaison between customers and internal teams, including product management and engineering.
• Lead System Business Reviews and conduct workshops to demonstrate the total value of hirify.global solutions.

Requirements

• Proven track record in post-sales or professional services within Fortune 1000, mid-tier, or start-up companies.
• Experience in the enterprise and cloud software space.
• Exceptional verbal, written, and presentation skills for customer-facing interactions.
• Ability to conduct workshops and discuss the business value of implementing various technologies.
• Willingness to travel up to 50% based on business needs.
• Must be based in Vancouver, Canada.

Culture & Benefits

• Inclusive environment where all employees are valued and respected.
• Commitment to workforce diversity and equal opportunity employment.
• Focus on professional growth through the company's 5Cs: Culture, Capabilities, Content, Commercialization, and Cash Flow Creation.