Senior Technical Support Engineer - Care Delivery

Location: Raleigh, North Carolina, United States; approximately 25% travel required.

Salary: $117,500–$176,500 annual base salary, plus bonus, equity, and benefits.

Company

hirify.global is a data platform and technology company developing AI-enabled precision health solutions from multimodal health data.

What you will do

• Own technical customer issues from reproduction and investigation through resolution.
• Project-manage client deployment issues and coordinate resolution with internal stakeholders.
• Read code, troubleshoot customer-reported data issues, and implement security, permissions, and configuration changes.
• Collaborate with customers, developers, architects, and operations teams on complex technical problems.
• Improve issue-resolution processes, tooling, and products while creating playbooks and knowledge-base content.
• Build reports and dashboards for internal issue tracking.

Requirements

• Must be able to work in the United States without requiring employer-sponsored work authorization now or in the future.
• At least 3 years of experience with Python, R, or a similar object-oriented programming language.
• Bachelor’s degree in Statistics, Computer Science, Mathematics, Information Systems, or a related field.
• Familiarity with SQL, data-issue root-cause analysis, Jira, GitHub, and cloud operations such as creating buckets, virtual machines, and security access controls.
• Strong troubleshooting and communication skills, including the ability to explain technical investigations to developers and non-technical customers.

Nice to have

• 4+ years of experience in software or healthcare technology.
• Experience troubleshooting data issues and supporting highly regulated software.
• Experience owning issues through to resolution.

Culture & Benefits

• Collaboration with customers, developers, architects, and operations teams.
• Work on care delivery, research, and precision-health technology portfolios.
• Bonus, equity, and employee benefits are included in the compensation package.
• Equal opportunity employment and applicant accommodation support are provided.