Customer Support Specialist

TL;DR

Customer Support Specialist: Handling omnichannel inquiries and resolving customer issues with an accent on maintaining high service standards and accurate documentation. Focus on managing a high volume of requests via phone, email, and chat while ensuring professional communication in both Russian and Kazakh.

Location: Onsite in Almaty, Kazakhstan

Company

hirify.global is a global ride-hailing and multi-service tech company on a mission to challenge injustice by creating fair choices for people worldwide.

What you will do

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues, complaints, and process returns efficiently.
• Maintain accurate records of all interactions in the CRM system.
• Collect and forward user feedback to relevant internal departments.
• Keep customers informed about the status of their inquiries.
• Work on a flexible 2-and-2 rotating schedule.

Requirements

• Fluent in both Russian and Kazakh (oral and written).
• Ability to maintain a polite and professional dialogue.
• Experience working with large volumes of information.
• Proficiency in PC, office software, and CRM systems.
• Attention to detail and accuracy in documentation.
• Must be based in or able to work onsite in Almaty, Kazakhstan.

Culture & Benefits

• Access to mentoring, career consulting, and professional learning programs.
• Opportunities for international experience via the Global Talent Exchange Program.
• Co-financed language courses and internal speaking clubs.
• Participation in company-wide challenges, sports, and social impact projects.
• Collaborative environment with a focus on initiative and growth.

Hiring process

• Talent Acquisition Interview.
• Hiring Manager Interview.