Director of Product, Customer Experience (Energy)

TL;DR

Director of Product, Customer Experience (Energy): Shaping and scaling the end-to-end customer experience within a complex, data-driven energy platform with an accent on customer dispatch, performance visibility, and financial transparency. Focus on transforming high-touch customer journeys into scalable self-serve experiences and integrating AI-driven tools into product discovery and delivery.

Location: Must be based in the United States or Canada, aligned to U.S. time zones

Salary: Annual base $200,000–$230,000 USD + 10–15% performance bonus and equity

Company

A high-growth provider of a complex, data-driven energy platform focusing on energy markets and customer financial outcomes.

What you will do

• Define and drive the end-to-end product strategy for customer experience, spanning dispatch, settlement, and metering data.
• Lead, mentor, and grow a team of product managers in a player-coach capacity to increase execution velocity.
• Transform high-touch, service-heavy customer journeys into scalable, self-serve product experiences.
• Collaborate with engineering, design, and commercial teams to deliver technically complex energy solutions.
• Own key business outcomes including engagement, retention, and settlement accuracy per asset managed.
• Balance long-term product vision with day-to-day discovery, experimentation, and iterative delivery.

Requirements

• 10+ years of experience in Product Management, with 3+ years leading and scaling product teams in high-growth environments.
• Deep expertise in energy markets (demand response, distributed energy resources, grid services, or energy storage).
• Proven success building data-intensive, financially driven products into self-serve experiences.
• Ability to simplify complex financial and operational systems into trustworthy customer experiences.
• Experience scaling AI-driven tools within product teams to improve discovery and delivery.
• Must be based in the United States or Canada.

Culture & Benefits

• Fully remote work environment with flexibility within approved geographies.
• Unlimited paid time off for full-time employees.
• Comprehensive health, wellness, and financial benefits package.
• Equity package as part of long-term incentive compensation.
• Parental leave and additional family support policies.