Plan Manager-TPA

TL;DR

Plan Manager-TPA (TPA sponsored plans): Manage all aspects of TPA sponsored plans, maintain and enhance client relationships, and drive profitability with an accent on resolving complex service and communication issues and coordinating plan alignment across operations and record keeping. Focus on high-volume client communications, retention opportunities, and process improvement for retirement/plan administration.

Location: Phoenix, AZ (remote work from home allowed, but travel to the Voya office is required as business needs; candidates must be located within a 50-mile radius of the assigned office)

Salary: $56,220 - $70,280 USD (annual base salary range)

Company

hirify.global provides financial services and benefits programs.

What you will do

• Serve as the primary customer contact for specific sponsored plans and manage day-to-day plan service.
• Resolve service and communication issues by coordinating with sponsors, customers, and internal functional units.
• Participate in relationship management with plan sponsors and customers to support retention and profitability.
• Collaborate with sales, record keeping, and operations to ensure plan alignment.
• Contribute to product development and process improvement efforts.
• Identify and support plan retention opportunities involving sponsors, distribution, and TPAs.

Requirements

• Location: Must be located within a 50-mile radius of the assigned Voya office; remote work from home is allowed with required travel to the office as business requires.
• 3+ years of experience in financial services, operations, or a related field.
• Strong organizational and multitasking skills to manage high-volume workloads.
• Excellent written communication and comprehension skills; ability to handle client communications professionally.
• Demonstrated ability to work independently and make decisions with minimal direction.
• Basic proficiency in Excel and ability to navigate multiple systems.

Nice to have

• Bachelor’s degree in Business Administration or related field (or equivalent experience).
• Experience in retirement services, TPAs, or plan administration.
• Background in high-volume, email-driven or operations-focused roles.
• Experience with independent prioritization and workflow management.

Culture & Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) Savings plan with generous company matching (up to 6%).
• Employer-paid retirement plan (cash balance) contribution (4%).
• Tuition reimbursement up to $5,250/year.
• Paid time off (including 20 days paid time off and nine paid company holidays) plus a flexible Diversity Celebration Day.
• Paid volunteer time (40 hours per calendar year).

Hiring process

• Application review followed by interviews to assess experience, communication skills, and fit for plan administration responsibilities.