Director, Platform SRO

TL;DR

Director, Platform SRO (SRE/Media Platforms): Lead stability, resilience, and operational readiness for mission-critical broadcast linear, live event, and digital media platforms with an accent on incident command, real-time troubleshooting, and reliability engineering. Focus on strengthening monitoring/observability, driving root cause analysis and corrective actions, and improving operational maturity across on-prem, hybrid, and cloud media architectures.

Location: 229 West 43rd Street, New York, New York

Salary: USD 180,000 - USD 210,000 yearly

Company

hirify.global is an industry media and entertainment business operating trusted brands across political news, business/personal finance, golf, and sports/genre entertainment.

What you will do

• Coordinate high-severity incident response for broadcast linear channels, live events, and digital media platforms, serving as incident commander when required.
• Triage and troubleshoot issues across media workflows (playout, live production, contribution/distribution, and OTT delivery).
• Establish and run incident management processes, including escalation models, on-call coordination, communications, and severity classification.
• Conduct post-incident reviews, root cause analyses, and corrective action plans to reduce operational risk and prevent recurrence.
• Improve reliability and operational readiness across on-prem, hybrid, and cloud media architectures, including disaster recovery and failover planning.
• Develop runbooks/SOPs and mentor teams on incident response and reliability engineering best practices.

Requirements

• Experience supporting media, broadcast, streaming, digital publishing, or other 24x7 customer-facing platforms.
• Experience building or scaling SRE organizations and operational maturity programs; hands-on observability experience with tools such as Datadog, New Relic, Splunk, or Grafana.
• Familiarity with Infrastructure as Code and automation frameworks such as Terraform, CloudFormation, or equivalent.
• Experience leading reliability initiatives across hybrid cloud and on-premises environments.
• Relevant certifications (e.g., AWS Solutions Architect, Google Professional Cloud Engineer, Azure Solutions Architect, ITIL, SRE Foundation) or equivalent.
• Experience implementing AI-assisted operational intelligence, event correlation, or automated incident response capabilities.

Culture & Benefits

• In-person interview may be required for external candidates at a hirify.global location prior to a hiring decision.
• Equal employment opportunity policy and support for reasonable accommodations during the application/recruitment process.
• Compensation includes a good-faith pay range; actual compensation may vary based on skills, qualifications, experience, and location, and may include benefits such as health insurance, retirement plans, and paid time off.

Hiring process

• Interview with a hirify.global Media employee in person (for external candidates) prior to a hiring decision.
• Evaluation of fit based on experience with SRE/incident management, observability, reliability initiatives, and operational maturity.