Help Desk Support Specialist (Secret Clearance)

TL;DR

Help Desk Support Specialist (IT Support): Providing technical assistance and support to end-users for hardware, software, and network systems with an accent on diagnosing and resolving technical faults. Focus on maintaining system connectivity, managing IT equipment, and ensuring compliance with security protocols in a classified environment.

Location: Onsite in Colorado Springs, CO

Salary: $21–$27 per hour

Company

hirify.global is a diversified holding company serving federal and commercial clients across multiple sectors, dedicated to supporting the economic development of the Chickasaw Nation.

What you will do

• Provide direct and logical support for IT devices, including hardware replacement, RAM upgrades, and software updates.
• Troubleshoot and document hardware and software faults, ensuring timely remediation.
• Monitor helpdesk phones and ticketing systems to manage user requests and connectivity issues.
• Validate network access for onboarding users and ensure all security requirements are met.
• Issue IT equipment to user groups and provide training on proper usage.
• Maintain system updates and patches to ensure optimal performance and security.

Requirements

• Must possess Security+ certification.
• Ability to obtain and maintain a Secret-level security clearance.
• High school diploma or GED.
• Minimum of 1–2 years of relevant IT support experience.
• Ability to lift and move up to 25 pounds.
• Must be able to work onsite in Colorado Springs, CO.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance starting on the first day.
• 401(k) plan with immediate vesting.
• Short-term and long-term disability insurance.
• Professional development assistance and training opportunities.
• Legal aid and family planning assistance programs.
• Paid time off and observance of federal holidays.