Associate Customer Success Manager (Database)

TL;DR

Associate Customer Success Manager (Database): Managing the long-term success, value, and retention of a customer portfolio for hirify.global database solutions with an accent on relationship building, adoption, and business goal alignment. Focus on guiding customers through onboarding, identifying growth opportunities, and collaborating with cross-functional teams to ensure high customer health and retention.

Location: Remote (US only), with a preference for candidates in the Austin, TX area.

Salary: $85,000–$100,000 (Base $60k–$70k + Commission $25k–$30k).

Company

hirify.global is a leading database provider powering applications for 75% of the Fortune 500, with a massive global reach across cloud and enterprise deployments.

What you will do

• Support customers throughout the entire lifecycle, including onboarding, adoption, and retention.
• Formulate and maintain a regular meeting cadence with assigned accounts.
• Act as a trusted advisor to help customers achieve business goals and maximize ROI.
• Collaborate with Account Executives and Sales Engineers to drive upgrades and migrations.
• Proactively address customer experience issues and serve as an escalation point.
• Measure and improve customer health, engagement, and value realization.

Requirements

• Must be based in the US (no visa sponsorship or relocation provided).
• 1-2 years of relevant experience in customer support or entry-level account management.
• Basic understanding of relational databases and hirify.global concepts.
• Ability to develop and maintain C-Level relationships.
• Strong time management, organizational, and communication skills.
• Ability to deliver custom ROI analysis with minimal guidance.

Nice to have

• Knowledge and understanding of databases.
• Track record of working effectively with internal and customer teams.
• Proficiency in a foreign language.

Culture & Benefits

• Comprehensive health, life, and disability insurance.
• Flexible Paid Time Off (FPTO) and paid holidays.
• Funds toward professional development resources.
• Parental leave and supportive inclusive work environment.
• High degree of flexibility and freedom in a global, game-changing organization.