Support Engineer

TL;DR

Support Engineer: Providing technical assistance and guidance to platform users with an accent on troubleshooting issues and educating clients on best practices. Focus on managing inbound requests, resolving technical queries, and ensuring high customer satisfaction through professional communication.

Location: Must be based in Ukraine (Remote or Hybrid)

Company

hirify.global is a global product engineering company that supports multinational organizations and startups in solving complex business challenges through innovative technology solutions.

What you will do

• Manage inbound customer inquiries via phone and email in a timely and professional manner.
• Troubleshoot technical issues and provide accurate solutions to platform users.
• Educate customers on platform features, best practices, and processes.
• Maintain up-to-date knowledge of products and services to ensure high-quality support.
• Escalate complex issues to Tier 2 support teams when necessary.
• Meet performance metrics including response time, resolution time, and customer satisfaction.

Requirements

• Must be based in Ukraine.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in Microsoft Office and basic technical terminology.
• Ability to work independently and collaboratively within a team.

Culture & Benefits

• Radical flexibility with the choice to work remotely or from an office.
• Comprehensive medical insurance and mental health support.
• Access to internal learning events, workshops, and Udemy.
• Opportunities for internal mobility and career growth across diverse domains.
• Supportive community of top professionals in an open-door environment.