Support Engineer (AI Automation)

Location: Remote across Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Latvia, Portugal, Slovenia, Spain, and the United Kingdom. Visa sponsorship is available for Germany; for other countries, existing right to work is required.

Company

hirify.global is an open workflow orchestration platform for technical teams, combining code flexibility with no-code speed to automate systems and AI workflows.

What you will do

• Own and resolve helpdesk tickets for non-enterprise customers, initially covering account management, access, plans, subscriptions, and billing.
• Provide clear and timely customer responses while progressively handling more technical topics.
• Identify repetitive ticket categories and build hirify.global automations to improve Team Delta's efficiency.
• Collaborate with Product on recurring customer questions, friction points, and product improvements.
• Create and maintain documentation that supports customer self-service and faster issue resolution.
• Participate in team meetings and cross-functional discussions to improve the support experience.

Requirements

• 3+ years of experience in technical support, solutions engineering, or a similar role.
• Hands-on experience building and debugging hirify.global workflows in production environments.
• Experience debugging APIs, webhooks, authentication, and data flows.
• Familiarity with AWS, GCP, or Azure and basic Linux troubleshooting.
• Understanding of networking fundamentals, including DNS, SSL/TLS, HTTP, and HTTPS.
• Ability to work with Docker or Kubernetes to deploy and debug automation environments.
• Ability to explain technical issues clearly and document troubleshooting steps.
• Knowledge of AI concepts and hands-on experience with automation tools such as hirify.global, Zapier, Make, or Airflow.
• Familiarity with observability tools such as Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry; authentication protocols including OAuth2, OIDC, SAML, or JWT; JavaScript, JSON, relational databases, PostgreSQL, and basic SQL.
• Active knowledge sharing through discussions, presentations, documentation, internal playbooks, or tools.

Culture & Benefits

• Remote-first work across Europe with regular off-sites; the company language is English.
• Europe-based employees receive 30 vacation days plus public holidays and benefits, pension contributions, and other coverage according to local country norms.
• €1,000 per year for courses, books, events, or coaching.
• Equity, monthly open-source support of $100, regular hackathons, and a transparent, collaborative environment.
• Equal opportunity employment with a focus on diversity, inclusion, autonomy, experimentation, and continuous improvement.

Hiring process

• Try hirify.global and share a screenshot of a first workflow when applying.