Technical Support / Account Manager (Fintech)

Location: Remote

Company

hirify.global provides fintech products involving payment solutions, banking products, and virtual cards or wallets.

What you will do

• Support clients throughout onboarding, API integration consultations, sandbox or demo testing, and production launch.
• Communicate with clients in English and Russian through HubSpot and Freshchat, answer product questions, guide dashboard use, and resolve issues.
• Translate client requests, complaints, and feature requests into Jira bug reports and feature specifications with reproduction steps and acceptance criteria.
• Coordinate prioritization and act as a bridge between clients, the technical team, Product Manager, and Account or Business Development teams.
• Investigate transaction, balance, and reporting discrepancies using SQL queries and prepare data exports for reconciliation.
• Monitor product metrics and incidents and manage escalations with external providers.

Requirements

• 1–2 years of experience in technical account management or fintech support.
• Experience in fintech, including payment solutions, banking products, virtual cards, wallets, or similar products.
• Intermediate English or higher and required Russian.
• Experience with APIs, including authentication flows, building requests with Postman or curl, and reading technical documentation.
• Experience with Jira and Confluence, including writing clear bug reports and requirements.
• Basic SQL skills for data analysis and reconciliation.

Culture & Benefits

• Remote work.
• Compensation for English classes.
• Flexible start of the working day.