Customer Care Specialist

TL;DR

Customer Care Specialist (Customer Success): Assisting an international support team in handling customer requests and managing feature deployments with an accent on ticketing systems and live chat communication. Focus on resolving recurring customer inquiries, escalating complex issues, and maintaining internal documentation to ensure high-quality service for EEMEA and Western European clients.

Location: Must be based in Algeria

Company

hirify.global is the world’s leading consumer intelligence company, delivering a complete understanding of consumer buying behavior and pathways to growth through advanced analytics and state-of-the-art platforms.

What you will do

• Assist the team in handling customer requests through the ticketing system and live chat.
• Respond to simple and recurring customer questions using existing documentation and templates.
• Identify and escalate more complex issues to the appropriate team members.
• Participate in the follow-up of customer incidents and related communications under supervision.
• Contribute to maintaining and improving internal documentation such as FAQs, guides, and standard replies.
• Manage the end-to-end deployment of new features for existing customers.

Requirements

• Fluent in English (additional languages are a plus).
• Strong problem-solving and analytical skills.
• Ability to multitask and work effectively under pressure and tight deadlines.
• Customer-centric and business-oriented mindset.
• Good proficiency in IT tools, including Excel.
• Ability to work in a multicultural environment.

Nice to have

• Knowledge of the e-commerce environment.

Culture & Benefits

• Flexible working environment.
• Access to LinkedIn Learning for professional development.
• Employee-Assistance-Program (EAP).
• Volunteer time off.