Solution Readiness Tech II (POS Cloud)

Location: Belgrade, Serbia. Working hours: US working hours, 4 PM–12 AM.

Company

hirify.global provides a unified commerce platform with point-of-sale, payments, and related services for retail and hospitality businesses in more than 35 countries.

What you will do

• Guide customers through the end-to-end onboarding and implementation of the POS Cloud system.
• Conduct welcome introductions, system reviews, training, and hardware installation sessions in Spanish.
• Provide technical assistance and troubleshoot supported point-of-sale devices, hardware, software, and related systems.
• Manage customer accounts and service requests, investigate issues, verify resolutions, and maintain incident records.
• Collaborate with Customer Care, Support, Sales, Operations, managers, and other stakeholders during implementation and ongoing service.
• Contribute to knowledge articles, process improvements, special projects, and knowledge sharing with less experienced colleagues.

Requirements

• High school degree.
• At least 1–2 years of experience in the same or a similar role; customer service experience is required.
• Fluent Spanish for spoken and written communication with customers, plus English communication skills.
• Strong customer support, communication, technical aptitude, problem-solving, organizational, and multitasking skills.
• Ability to manage assigned work independently, prioritize multiple details, complete technical training, and provide regular status updates.
• Ability to communicate effectively by phone, email, chat, video, and online presentations.

Nice to have

• Two or more years of relevant experience.
• Level 1 IT support experience and previous point-of-sale experience.
• Proficiency with Microsoft Office, including PowerPoint, Excel, and Word.
• Understanding of network setup, VOIP experience, and experience teaching or providing light consulting.
• Experience planning and scheduling appointments.

Culture & Benefits

• Customer-focused work centered on continuous support throughout the customer journey.
• Collaborative environment involving cross-functional teams and knowledge sharing.
• Opportunities to participate in process, tool, system, and organizational improvement projects.
• Employment is conditional upon successfully completing applicable screening criteria.