IT Intern

TL;DR

IT Intern (IT Service Desk): Supporting internal IT services with an emphasis on Microsoft 365, ServiceNow, and enterprise infrastructure. Focus on hands-on end-user support, desktop setup and deployment, identity and account management, and troubleshooting audio/video conferencing systems.

Location: Amsterdam, Netherlands

Company

hirify.global delivers intelligent energy storage and optimization software for renewables and storage.

What you will do

• Provide technical support for hardware and software in a Microsoft 365 environment.
• Set up and deploy desktop computers (Windows and Mac).
• Support user account management in Active Directory and assist with Office 365/SharePoint tasks.
• Handle ServiceNow-related work, including maintaining knowledge base documentation.
• Assist with IT equipment procurement, distribution, and hardware/software inventory management.
• Troubleshoot audio/video conferencing systems and support administration of core hosted applications.

Requirements

• Currently pursuing or recently completed a degree in IT, Computer Science, or a related field.
• Basic understanding of Microsoft Windows and/or Mac OS.
• Familiarity with Microsoft 365 (Office apps, Teams, Outlook).
• Interest in IT support, troubleshooting, and end-user services.
• Basic understanding of networking and/or device management and identity management (identity management is a plus).
• Ability to work on-site in the Erlangen office.

Culture & Benefits

• Hands-on experience in an enterprise IT environment.
• Exposure to ServiceNow, Active Directory, and Microsoft 365.
• Opportunity to work with experienced IT professionals in a global company.
• Practical knowledge of IT support processes and systems.

Hiring process

• Interviews to assess fit for IT service desk support and learning mindset.
• Discussion of on-site work expectations and relevant tooling (Microsoft 365, ServiceNow, Active Directory).