Account Manager Assistant

TL;DR

Account Manager Assistant (Cloud Communications): Supporting global account management teams by handling operational tasks and analyzing SMS traffic with an accent on multitasking and cross-functional collaboration. Focus on maintaining high-quality customer communication and assisting in the execution of internal projects within a dynamic cloud communications environment.

Company

hirify.global is a leading global provider of cloud communications, delivering messaging and voice solutions to businesses in over 100 countries since 2007.

What you will do

• Collaborate with international account managers to support global operations.
• Execute personal and team-assigned tasks to ensure smooth workflow.
• Analyze existing SMS traffic patterns to support service quality.
• Assist with internal projects and cross-functional tasks.
• Maintain active communication with customers through established channels.

Requirements

• Fluent Ukrainian or Russian language proficiency required.
• English level: Upper-Intermediate (B2) required.
• Strong multitasking abilities and ability to work in a fast-paced environment.
• Resilience to stress and high-load periods.
• Openness to learning and professional growth.

Culture & Benefits

• Flexible work format: choose between remote, office-based, or hybrid.
• Comprehensive wellness support including mental health programs and medical insurance.
• Professional development through free educational events, courses, and English classes.
• Friendly team atmosphere with strong mentorship and regular team-building activities.
• Bonuses and corporate gifts as part of the employee recognition program.