Senior Manager, Center of Expertise (SaaS)

TL;DR

Senior Manager, Center of Expertise (SaaS): Leading a team of domain engineering specialists to drive strategic customer outcomes in data protection and AI-driven operations with an accent on complex multi-environment architectures and cyber resilience. Focus on scaling technical enablement, managing executive-level stakeholder relationships, and fostering a high-performance culture within a global enterprise environment.

Location: Must be based in the UK (Remote)

Company

hirify.global is the Data and AI Trust Company, specializing in data resilience, security posture management, and the acceleration of safe AI at scale.

What you will do

• Lead and mentor a team of 6–10 Domain Engineering Specialists through technical coaching and career development.
• Define and execute the team’s technical enablement roadmap, focusing on AI/ML, cloud-native architectures, and cyber resilience.
• Oversee complex, large-scale customer onboardings, including multi-cloud transformations and enterprise-wide resilience deployments.
• Build and scale a content hub featuring technical playbooks, reference architectures, and self-service assessment tools.
• Develop high-impact customer engagement programs such as executive briefings, workshops, and community forums.
• Serve as an executive-level escalation point for complex technical and strategic customer situations.

Requirements

• 8+ years of experience in technical customer success, solutions engineering, or related enterprise SaaS/cloud roles.
• 4+ years of people management experience in high-performing technical teams.
• Deep expertise in data protection, cyber resilience, ransomware recovery, and cloud-native patterns (Kubernetes, IaC).
• Strong working knowledge of AI/ML operationalization and data infrastructure.
• Ability to engage credibly with C-suite stakeholders (CISO/CIO/CTO) on security frameworks like Zero Trust and NIST CSF.
• Must be based in the UK with strong executive communication skills.

Culture & Benefits

• 25 paid vacation days plus 4 extra global hirify.globale Days and 24 paid volunteer hours.
• Comprehensive private medical, dental, and vision insurance with dependent enrollment.
• Defined contribution pension plan with employer match.
• Income protection and worldwide travel insurance.
• Access to on-demand learning libraries like LinkedIn Learning and O’Reilly.
• Employee Assistance Program providing therapy, legal, and financial support.