Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Scaling operations for a rapidly growing AI SaaS platform with an accent on customer onboarding, renewal processes, and building a European client success framework. Focus on resolving complex client issues, driving account expansion, and acting as a technical bridge between users and the product team.

Location: Must be based in or able to relocate to London (in-person 5 days a week).

Salary: £110,000–£160,000 (OTE including commission).

Company

A fast-growing AI-powered SaaS platform backed by Sequoia Capital and Y Combinator, helping 5,000+ companies navigate the talent landscape.

What you will do

• Establish and lead the Customer Success process for the brand new London office.
• Manage the onboarding of new customers to ensure rapid time-to-value.
• Design and maintain renewal processes to drive long-term retention.
• Create comprehensive guides and best practices for the company Knowledge Base.
• Act as a strategic partner to resolve complex client issues and drive account expansion in collaboration with Sales.
• Advise the Engineering and Product teams on roadmap improvements based on direct customer feedback.

Requirements

• Must be located in or willing to relocate to London.
• Full-time in-person office attendance (5 days a week) is mandatory.
• Deep understanding of modern recruiting workflows and talent acquisition challenges.
• Exceptional organizational skills to manage high-volume customer communication threads.
• Strong product-oriented mindset.

Nice to have

• Prior experience working as a recruiter or sourcer.
• Familiarity with Product-Led Growth (PLG) business models.

Culture & Benefits

• High-growth environment with 20%+ monthly growth.
• Equity compensation opportunities.
• Commission-based OTE potential.
• Direct impact on scaling European operations from day one.