Bilingual Intake Coordinator (Healthcare)

TL;DR

Bilingual Intake Coordinator (Healthcare): Managing the intake and referral process for patients in value-based incontinence care with an accent on insurance verification and patient communication. Focus on coordinating between patients, physicians, and insurance providers to ensure seamless onboarding.

Location: Must be based in Charlotte, North Carolina

Company

A leading provider of value-based care solutions specializing in incontinence management and patient-centered support.

What you will do

• Manage the intake and referral process by reviewing requests, verifying demographics, insurance eligibility, and physician information.
• Coordinate with patients, caregivers, referral sources, and insurance providers to obtain required documentation and authorizations.
• Serve as the primary point of contact for referral sources and patients, resolving issues and providing status updates.
• Maintain accurate records and documentation within company systems ensuring compliance with regulatory standards.
• Collaborate with internal teams and leadership to promote a positive experience for patients and referral partners.

Requirements

• High School diploma or GED.
• Bilingual proficiency in English and Spanish.
• Typing speed of at least 45 WPM and basic computer skills.
• Proficiency in Microsoft Office and experience with billing and accounting systems.
• Strong written, verbal, and interpersonal communication skills.
• Location: Must be based in Charlotte, North Carolina.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance starting on day 1.
• 401(k) plan with employer matching.
• Life and disability insurance for financial security.
• Health savings (HSA) and flexible spending (FSA) accounts.
• Paid time off and a company birthday program.
• Collaborative work environment focused on employee growth and learning.