Associate Director, Program Assurance and Governance (Telecommunications)

TL;DR

Associate Director, Program Assurance and Governance (Telecommunications): Developing and maturing enterprise compliance risk and governance frameworks for the Customer First Commitment program with an accent on non-financial risk reporting and regulatory alignment. Focus on establishing audit-worthy governance forums and ensuring adherence to enforceable undertakings.

Location: Hybrid (Macquarie Park, NSW, Australia) - 3 days office, 2 days remote

Company

hirify.global is a leading Australian telecommunications company providing mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Own the development, implementation, and continuous improvement of Complaints and Frontline Sales Governance Forums.
• Act as senior secretariat by setting agendas, facilitating discussions, and maintaining a clear audit trail of decisions.
• Drive the uplift of non-financial risk reporting across complaints, customer risk, sales conduct, and vulnerability themes.
• Align all governance activities with regulatory commitments and enforceable undertakings.
• Partner with Legal, Compliance, and Risk functions to embed resilient and repeatable governance practices.
• Lead and develop a Senior Manager of Governance.

Requirements

• Proven experience in senior risk, governance, or compliance roles within regulated industries such as telco, banking, or insurance.
• Demonstrated capability in establishing audit-worthy governance forums, ideally within regulatory response programs.
• Deep understanding of non-financial risk fields including complaints management and customer vulnerability.
• Track record of influencing and advising executive-level collaborators.
• Outstanding written and verbal communication skills.
• Fastidious attention to detail and dedication to record-keeping perfection.

Culture & Benefits

• Flexible working arrangements (3 days office / 2 days remote).
• Competitive remuneration and hirify.global product discounts, including $80 monthly credit.
• Collaborative campus with on-site gym, childcare, GP, and cafes.
• Inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Professional development through hirify.global U’s industry-focused micro-credentials.
• 24/7 access to counseling and wellbeing support services.