IT Epic Support Agent (Healthcare)

TL;DR

IT Epic Support Agent (Healthcare): Providing Tier 1 and 2 on-site technical support for endpoints and software within healthcare facilities with an accent on customer service and issue resolution. Focus on maintaining endpoint equipment, leveraging knowledge-based articles, and ensuring minimal friction for end users.

Location: Hybrid - Columbus, OH

Company

hirify.global is a large healthcare system dedicated to providing wellness and medical guidance to its community.

What you will do

• Provide Tier 1 and 2 on-site technical support for PCs, mobile devices, software, and peripherals.
• Resolve user incidents and requests by leveraging knowledge-based articles to ensure enterprise consistency.
• Collaborate with site technicians to close tasks and draft new knowledge-base documentation.
• Perform installation and relocation of endpoint equipment across various facilities.
• Participate in organization-wide on-call rotations for high-priority endpoint support issues.
• Conduct regular rounding to departments to build relationships and gather feedback for continuous improvement.

Requirements

• High School diploma or GED.
• 1 year of experience in IT support or CompTIA A+ Certification.
• Basic knowledge of PCs, mobile devices, operating systems, and MS Office applications.
• Must be located in or able to work in a hybrid setup in Columbus, OH.
• Ability to work independently and collaboratively in a dynamic healthcare environment.

Nice to have

• ITIL Foundation certification.
• Knowledge of Service-Now, Microsoft Configuration Manager, and CMDB.
• Bachelor’s Degree in an Information Technology or Support field.
• Microsoft Certified Professional (MCP) certification.

Culture & Benefits

• Work in a caring environment focused on lifelong learning and professional growth.
• Commitment to excellence within the healthcare industry.
• Inclusive workplace emphasizing equal employment opportunities for all.