Director, Customer Success and TAM (SaaS)

TL;DR

Director, Customer Success and TAM (SaaS): Leading the Customer Success function and managing strategic accounts to ensure measurable outcomes and long-term revehirify.global retention with an accent on CPQ, billing architectures, and revehirify.global lifecycle management. Focus on building a scalable CS playbook, driving NRR, and bridging the gap between customer billing requirements and product configuration.

Location: Remote (Must be based in the USA or Canada)

Salary: $170,000 – $180,000 USD / $165,000 – $175,000 CAD

Company

An AI-powered revehirify.global architecture platform unifying CPQ, billing, and revehirify.global lifecycle management for modern SaaS businesses.

What you will do

• Manage a portfolio of high-value customers, overseeing onboarding, adoption, renewals, and expansions.
• Define and scale the post-sales engagement model, including the CS playbook, health scoring, and renewal strategies.
• Act as a subject matter expert on billing and pricing capabilities to maximize product value for customers.
• Lead and mentor the Customer Success team, establishing KPIs such as NRR, CSAT, and adoption rates.
• Collaborate with Product, Engineering, and RevOps to align product direction with customer needs and billing workflows.
• Coordinate with the TAM team to ensure seamless technical execution and proactive issue prevention.

Requirements

• 8+ years of experience in Customer Success, Account Management, or RevOps leadership in B2B SaaS.
• Must be based in the USA or Canada.
• Deep expertise in CPQ, Order Management, Billing, and Revehirify.global Recognition (ASC 606).
• Strong operational proficiency with Salesforce CRM, specifically Sales Cloud and CPQ.
• Proven track record of building scalable CS playbooks and managing recurring revehirify.global models (ARR).
• Experience leveraging AI and automation tools to drive efficiency across the customer lifecycle.

Culture & Benefits

• Comprehensive health, vision, dental, and life insurance.
• A front-row seat in the Silicon Valley tech ecosystem working on cutting-edge SaaS and payment challenges.
• High-energy, collaborative culture emphasizing curiosity, trust, and ownership.
• Opportunity to influence the development of groundbreaking products that redefine revehirify.global operations.
• Significant room for professional growth and leadership in a fast-scaling company.