Computer Operator I (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Computer Operator I (iGaming): Monitoring and supporting gaming systems and Wide Area Progressive networks within a 24/7/365 operation with an accent on system activity monitoring and jackpot transaction processing. Focus on troubleshooting casino system issues, providing phone-based customer support, and ensuring operational compliance.
Location: Fully onsite in Egg Harbor Township, NJ
Salary: $30,060 - $43,715 USD
Company
is a global leader in gaming and entertainment, delivering content and technology to over 100 jurisdictions worldwide.
What you will do
- Monitor and report on Wide Area Progressive system and game-level activity and issues
- Process jackpot transactions and coordinate payments with casino partners
- Receive, triage, troubleshoot, and escalate gaming and casino system issues
- Provide phone-based support to internal and external customers
- Utilize multiple applications and systems to manage data and service requests
- Coordinate follow-up activities with Field Services teams and maintain system records
Requirements
- High school diploma or equivalent and must be at least 21 years of age
- Ability to obtain and maintain required gaming licenses and gaming cards
- Proficiency in Microsoft Office applications, including Word and Excel
- Strong computer literacy and ability to learn new systems quickly
- Availability to work overnight shifts (graveyard), weekends, and holidays
- Must be based in Egg Harbor Township, NJ (fully onsite)
Nice to have
- Previous experience in customer service, call center, service desk, or technical support
- Gaming industry experience
- Experience with SAP, Salesforce, Adobe, DocuSign, or ACD systems
- Ability to type 35+ WPM
- Bilingual English/Spanish skills
Culture & Benefits
- Comprehensive health, dental, and vision coverage
- 401(k) plan with company contributions
- Paid time off and wellness programs
- Tuition reimbursement
- Discretionary bonus opportunities
- Disability coverage and identity protection
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