Part-Time Customer Care Associate (Fintech)

TL;DR

Customer Care Associate (Fintech): Delivering exceptional support for Group Orders and Passport product categories with an accent on troubleshooting real-time order issues and assisting restaurant partners. Focus on resolving customer inquiries via email and phone, managing escalations, and contributing to product improvements.

Location: Remote (Must be available to work 6:30 PM to 11:30 PM ET on weekdays)

Salary: $20–$26 per hour

Company

A leading food ordering platform for companies that combats food insecurity by donating meals for every order placed.

What you will do

• Provide exceptional support through email and phone for Group Orders and Passport product lines.
• Troubleshoot and resolve real-time order issues, concerns, and escalations.
• Guide clients and restaurant partners through platform processes and operations.
• Follow established workflows to ensure consistent and professional service delivery.
• Collaborate with cross-functional teams to identify trends and improve product experience.

Requirements

• 3+ years of experience in customer support, success, operations, hospitality, or fintech.
• Excellent professional communication skills (written, verbal, and phone).
• Strong empathy and a customer-first mindset.
• Proven problem-solving abilities and sound judgment.
• Available to work 6:30 PM to 11:30 PM ET on weekdays.

Nice to have

• Experience in fintech and payments.

Culture & Benefits

• Competitive pay aligned with industry and market standards.
• Remote work arrangement.
• Mission-driven environment focused on alleviating hunger.
• Recognized as a top workplace by Inc. Magazine and Fast Company.