Customer Success - Spontaneous Application

Location: Hybrid in London, Dubai, Houston, or Geneva

Company

hirify.global provides intelligence platforms and data-driven insights for commodities, energy, and maritime markets.

What you will do

• Manage a portfolio of clients across the North American region and build proactive relationships throughout the customer lifecycle.
• Deliver onboarding and tailored engagement strategies to increase adoption, platform usage, retention, and measurable customer outcomes.
• Support clients through email, calls, and in-person meetings on maritime data, workflows, and platform capabilities.
• Partner with Sales on expansion opportunities and renewals while communicating customer value through data-driven impact narratives.
• Collaborate with Product and Engineering to communicate recurring client needs and support product improvements.
• Track engagement plans, success metrics, opportunities, and renewal risks in Salesforce, coordinating action on customer issues.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or another client-facing role.
• Experience or strong understanding of energy research workflows, industry stakeholders, and commodity tracking data.
• Demonstrated ability to manage accounts of varying complexity and drive adoption, engagement, retention, and customer outcomes.
• Strong communication, relationship-building, organisation, self-motivation, and customer-focused problem-solving skills.
• Technical competence with data platforms, Excel, APIs, Python, and CRM systems such as Salesforce.
• Ability to collaborate cross-functionally with Sales, Product, Engineering, and other teams in a fast-paced environment.

Culture & Benefits

• Work in a global environment with colleagues from 69 countries.
• Collaborative culture focused on decisive action, creative solutions, and practical support for colleagues and clients.
• Inclusive and diverse workplace with equal-opportunity employment principles.
• Opportunity to contribute customer insights to product development, commercial strategy, and customer success initiatives.