Systems Engineer

TL;DR

Systems Engineer (Azure/Microsoft 365): Provide end-user and business systems support, maintain enterprise IT environments, and assist with implementations and continuous improvement with an accent on troubleshooting, SLA-based incident management, and administration of Azure and Microsoft 365 services. Focus on supporting operational and strategic IT initiatives, including MDM and device management, while keeping documentation and asset/vendor records up to date.

Location: Remote - Philippines

Company

hirify.global provides enterprise IT support and business systems services.

What you will do

• Handle user support requests and incident management, including gathering details, analyzing issues, documenting work, and meeting SLA targets.
• Perform systems administration and technical support across hardware, software, networking, and communications.
• Support and administer Azure and Microsoft 365 services (SharePoint, Exchange, Teams, Entra ID, Intune).
• Assist with device management tools such as Apple Business Manager and MDM solutions (e.g., Mosyle or JAMF).
• Support IT projects and implementations, including research, recommendations, and maintaining accurate documentation.
• Support asset and vendor management, including inventory tracking and procurement record keeping.

Requirements

• Philippines-based remote work.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of experience in IT Helpdesk/System Engineering/End-User Support.
• AZ-900 Microsoft Azure Fundamentals certification (required).
• Experience supporting Microsoft 365 services (SharePoint, Exchange, Teams, Entra ID, Intune) and strong troubleshooting/documentation skills.
• Experience with networking fundamentals (firewalls, switches, access points) and familiarity with Apple Business Manager/MDM (Mosyle or JAMF).

Culture & Benefits

• Support end users with a customer-focused approach and strong communication.
• Work independently and collaboratively, with accountability and direct feedback culture.
• Ability to work flexible hours and participate in on-call support rotations.
• Opportunity to assist with research and development initiatives and continuous improvement.

Hiring process

• Application review based on required qualifications (including AZ-900) and relevant experience.
• Interviews to assess troubleshooting, communication, and systems administration experience.
• Final evaluation of fit for on-call and flexible-hours support responsibilities.