Customer Support Representative (AI)

TL;DR

Customer Support Representative (AI): Resolving technical issues for candidates on an AI-powered hiring platform with an accent on multi-channel troubleshooting and root cause analysis. Focus on managing complex software environments, utilizing support tools like Salesforce and Jira, and ensuring a seamless candidate experience.

Location: Fully Remote in Poland

Company

hirify.global is an industry leader in science-backed, modern hiring solutions powered by ethical AI, transforming how organizations discover and hire talent.

What you will do

• Resolve technical issues via phone, email, and chat with a professional demeanor.
• Perform deep-dive troubleshooting to identify root causes across multiple software environments.
• Manage support for different platforms, each with its own unique user experience.
• Identify trends and recommend process improvements to optimize support workflows.
• Take full ownership of inquiries from initial contact until final resolution.

Requirements

• At least 2 years of experience in a customer service role (BPO technical support preferred).
• Must be based in Poland.
• Excellent English reading and writing skills with a typing speed of 40+ WPM.
• Strong technical aptitude for troubleshooting complex software environments.
• Ability to work night or weekend shifts to support global time zone requirements.
• Proficiency with tools such as Salesforce, Zendesk, Jira, or Splunk.

Nice to have

• Experience working with premium accounts in a BPO setting.

Culture & Benefits

• Competitive compensation package tailored to the local market.
• Supportive team environment emphasizing real ownership and meaningful impact.
• Culture based on H.E.A.R.T values, focusing on customer heroism and taking action.
• BYOD policy with secure Google User Enrollment to keep personal and work data separate.